Livid brings Line, Facebook, Instagram, TikTok, Shopee and Lazada into a single workspace — and AI drafts replies, triages tickets and routes them to the right agent.
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Line
Is this in stock?
Do you deliver today?
Can I get a refund?
Shopee
Ship to Chiang Mai?
Livid AI
Drafting & routing replies…
Unified inbox
4 channelsNapat S.
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A single workspace for support, sales and marketing teams.
1,284
Total Conversations
1,207
Total Resolved
94.0%
Resolution Rate
1m 42s
Avg First Response
2m 10s
Avg Response Time
18m 04s
Avg Resolution Time
Workload by Agent
Highest performing team members
Ploy T.
312 conversations
Rate
95.5%
Korn S.
287 conversations
Rate
92.3%
Bee N.
241 conversations
Rate
95.4%
Conversation Trends
Volume over the selected period
Purpose-built for businesses that sell and support over chat.
Every conversation from Line, Facebook, Instagram, TikTok, Shopee and Lazada in one queue — no tab-switching.
Draft replies, answer FAQs and triage tickets automatically, with a human handover whenever it matters.
Auto-assign chats to the right agent by channel, language or workload, and track who owns what.
Response times, resolution rates and which conversations turn into sales — in one dashboard.
Saved templates and shortcuts so your team answers common questions in a single click.
Send targeted campaigns to segmented audiences and measure exactly what they bring back.
Link an account once and messages flow straight into Livid.
One platform that works for support, sales and marketing alike.
Resolve more conversations, faster — around the clock.
Respond to buying questions before customers drop off.
See which campaigns actually drive replies and sales.
Start free today. Connect your channels and bring your team into one inbox in a few minutes.