Terms of Service

Last updated: December 23, 2025

1. Agreement to Terms

By accessing or using Livid - Customer Service Platform ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our service.

2. Description of Service

Livid - Customer Service Platform is a multi-platform customer service chat aggregation system that allows businesses to manage customer communications across multiple messaging platforms, including Facebook Messenger. Our service enables you to:

  • Receive and respond to customer messages from various messaging platforms
  • Manage customer conversations and data
  • Integrate with Facebook Messenger API and other messaging services
  • Access analytics and reporting features

3. Facebook Messenger API Integration

Our service integrates with the Facebook Messenger API. By using this integration, you agree to:

  • Comply with Facebook's Platform Policy and Messenger Platform Policy
  • Only send messages in compliance with Facebook's messaging policies
  • Obtain necessary permissions and consents from your users
  • Respect user privacy and data protection requirements
  • Use the service only for legitimate business communications

4. User Accounts and Responsibilities

To use our service, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and up-to-date information
  • Complying with all applicable laws and regulations
  • Ensuring that your use of the service does not violate any third-party rights

5. Acceptable Use

You agree not to:

  • Use the service for any illegal purpose or in violation of any laws
  • Send spam, unsolicited messages, or messages that violate Facebook's policies
  • Impersonate any person or entity
  • Interfere with or disrupt the service or servers
  • Attempt to gain unauthorized access to any portion of the service
  • Use automated systems to access the service without authorization
  • Harvest or collect information about users without their consent
  • Transmit any viruses, malware, or harmful code

6. Data and Privacy

Your use of our service involves the processing of personal data. We handle data in accordance with our Privacy Policy and applicable data protection laws. You agree to:

  • Obtain all necessary consents from your customers before using our service
  • Comply with applicable privacy laws, including GDPR and CCPA
  • Use customer data only for the intended business purposes
  • Implement appropriate security measures to protect customer data

7. Intellectual Property

The service, including all content, features, and functionality, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of the service without our written permission.

8. Payment and Billing

Certain features of our service may require payment. If you subscribe to a paid plan:

  • You agree to pay all fees associated with your subscription
  • Fees are charged in advance on a recurring basis
  • We reserve the right to change our pricing with reasonable notice
  • Refunds are provided in accordance with our refund policy

9. Service Availability and Modifications

We strive to provide reliable service but do not guarantee uninterrupted or error-free operation. We may:

  • Modify, suspend, or discontinue the service at any time
  • Perform maintenance that may temporarily interrupt service
  • Update features and functionality as needed

10. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice, if you breach these Terms. You may also terminate your account at any time. Upon termination:

  • Your right to use the service will immediately cease
  • We may delete your account and data
  • You remain liable for all amounts due up to the date of termination

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the service, violation of these Terms, or violation of any third-party rights.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the modified Terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us through our support channels or at the contact information provided in your account settings.